In July, the Centers for Medicare & Medicaid Services (CMS) announced that the AMA secured flexibilities for physicians to make the transition to ICD-10 less disruptive. One of those provisions was for CMS to establish a communication center to monitor issues and an ICD-10 ombudsman devoted to triaging physician issues.
CMS has said the communication center, headquartered in Baltimore, will begin operation at the end of September. William Rogers, MD, an emergency physician who heads CMS’ Physician Regulatory Issues Team, is the ombudsman.
Physicians who experience claims processing issues should report their complaint to CMS. Visit the AMA ICD-10 Web page to submit a complaint after Oct. 1 and access resources to aid physicians in implementing the new code set.
Article from the AMA Advocacy Update, September 24, 2015.