Medicaid Enrollment Problems Continue

AMS has been monitoring the continuing problems at DHS’s Division of County Operations (DCO) that have resulted in a monumental backlog of enrollment problems. Pregnant women and children seem to be the most impacted with some clinics reporting enrollment delays of six or more months. The problem stems from technical problems with a new computer system. While these problems have not been resolved, DCO has implemented a process to work around the new system until they are. We are seeing some improvement in the backlog and just learned that DCO has been given authority to bring in extra resources to address the backlog. The following message from Medicaid has been sent out previously, but because of the severity of the problem, it is worth repeating:

If you have Medicaid applications that have been pending for more than 45 days, please submit a spreadsheet with only the applicant(s) name and date of birth to Dave Mills, DHS/DCO Program Administrator. Please include the word “Sensitive” in the subject line of your email. Please remember to only include cases on your spreadsheet that are more than 45 days old, to avoid further delays.  If you do not have the ability to send SECURE email, you may fax your list to 501-682-1597.