Medicaid Enrollment Problems

The Division of County Operations (DCO) recently implemented a new system, CURAM, to process Medicaid applications and determine eligibility. The new system has incurred technical problems which is slowing the process of issuing applicant Medicaid ID numbers. John Selig, DHS Director, and Delia Anderson, DCO Director, have established a process to expedite the eligibility process while DCO continues to mature their newly implemented system and they apologize for the inconvenience of having to seek your assistance to resolve the issue.

If you have Medicaid applications that have been pending for more than 45 days, please submit a spreadsheet with only the applicant(s) name and date of birth to Dave Mills, DHS/DCO Program Administrator, at dave.mills@dhs.arkansas.gov. Please include the word “Sensitive” in the subject line of your email. Please remember to only include cases on your spreadsheet that are more than 45 days old, to avoid further delays.  You also may fax your spreadsheet to 501-682-1597.

If you do not have the ability to send SECURE email, you may fax your list to 501-682-1597.